Shipping policy

Thank you for shopping with JASMINE LATRICE JOYNER. We are dedicated to getting your bag and luggage products delivered safely, in pristine condition, and as efficiently as possible.

All orders are processed within 1-3 business days (excluding weekends and public holidays) after we receive your order confirmation.

During peak seasons or high order volume periods, processing times may be slightly longer. We will notify you via email if there are any substantial delays to your order.

Shipping costs for your order will be automatically calculated and shown at checkout.

Estimated delivery times:

Standard Shipping: 14 business days

Please note that delivery times are estimates only. Actual delivery may vary due to carrier delays, customs processing, weather disruptions, logistical issues, or public holidays.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and delivery details.

Tracking information usually becomes active within 24-48 hours after the shipment is sent out.

Please double-check that your shipping address is complete and accurate before completing checkout.

JASMINE LATRICE JOYNER cannot be held responsible for orders shipped to incorrect or incomplete addresses provided by the customer. If a package is returned to us due to an address error, additional reshipping fees will apply.

If your package appears to be lost in transit, please contact us within 7 days of the estimated delivery date so we can initiate an investigation with the carrier.

If your order arrives damaged, please reach out to us within 24 hours of delivery with clear photos of both the damaged item(s) and the original packaging.

We will assess the situation promptly and work with you to resolve the issue as quickly as possible.

To ensure the longevity of your bag and luggage products, please follow any care instructions included with your item. JASMINE LATRICE JOYNER is not liable for damage caused by improper use, overloading, incorrect cleaning methods, or normal wear and tear.

For international orders, customs duties, import taxes, or additional fees may be charged depending on the destination country. These charges are the sole responsibility of the customer and are not included in the product price or shipping fee.

If you have any questions about this Shipping Policy, please contact our customer service team:

Company Name: JASMINE LATRICE JOYNER

Address: 7887 Sabalridge Dr, North Charleston, SC 29418, United States

Phone: + 401-898-5570

Email: service@jasminejoyner.shop